ORDER

Do I need to create an account before placing an order?

No, you don’t have to create a THREE5 account, but having an account has many advantages.
When you create an account, you can:
– Review past purchases.
– -Request a return or exchange directly from your account.
– -Save items you’d love to have to your Wish List.
– Save your personal details and payment details for the smoothest checkout experience.
– Manage your personal details and delivery address, order status, order history and email preferences.

Can I check my order status?

Yes, you can check your order status from your THREE5 account. If you don’t have an account yet, you can create one or click the login button at the top of the page and then choose to sign up.

Will inventory be restocked?

Some of our items get restocked, but not all of them are.
If you want to receive updates about restocks in general, follow us on Instagram to make sure you don’t miss out.

How do I know if an item is in stock?

All items are in stock unless a “Out of Stock” message is displayed. This message is shown after you’ve selected your size (if the item has size options).
Please be aware that even if an item is in your shopping cart, it is not reserved until you have completed your order.

Can I add items to an order that I placed?

It is not possible to add items to an existing order that you have already placed. After you placed your order, the order will be processed in our warehouse almost immediately. Once you’ve received your order, you can return the entire order or products you do not want to keep within 30 days.

Can I reset my password?

If you have forgotten your password, change it in your account page or follow the ‘Forgotten Password’ instructions on the ‘Sign in’ page. For security reasons we are unable to send your password via e-mail.

Where do I enter THREE5 voucher or discount code?

You can enter your discount code during Step 1 of placing an order, when reviewing your shopping cart. Enter the code in the field “COUPON” and press “APPLY COUPON” button. Your discount will automatically be deducted from the total payment.

Can I buy a shirt with custom print?

It is not possible for us to supply clothing with custom print, as we pick the designs of our shirts and sweaters carefully.

If I put an item into my shopping cart, will this mean that I have reserved it?

No, items in your shopping cart are not reserved. They are reserved as soon as you place an order and finalize the payment. If you want to keep a list of your preferred products, use the wish list but keep in mind that the products on your wish list are not reserved either.

I placed an order successfully, but I didn’t receive a confirmation e-mail yet. What should I do?

After finalizing your payment, you will receive a confirmation e-mail stating your order number and a summary of your order details. In case you didn’t receive this e-mail within 2 hours, please contact us to ensure order validity.

DELIVERY

How long will it take for my order to arrive?

You will be informed about the expected or guaranteed delivery date during checkout. We’ll do everything we can to have your order delivered to you as fast as possible. Please note that during sales periods delivery can take longer than usual and that shipments are only processed on European business days.

Can I use post office boxes and freight forwarding?

We are unable to deliver to Post Office boxes and forwarding addresses, including Aramex addresses.

Is my package insured?

Yes, all our shipments are insured until the moment you received the package.

Can I organise for my order to be delivered to a different address?

Yes, when you place your order you can enter the delivery address details, which can be different from your home address.

RETURNS

Can I return a product I bought with discount?

You can return your order free of charge. Please note: all items are returned in the same condition they were in upon your receipt; the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags should be intact.

Will I receive a full refund when returning an order?

While requesting your return, you can select to receive a different size of the same product. If you would like to receive a different product, choose for a refund and simply place a new order via three5.shop.

Your refund will either be issued to the original payment method used when placing the order. Shipping costs are refunded, when your items are faulty or if you return your complete order.

Please note that it can take up to 10 business days for the refund money to enter your bank account.

The right of withdrawal will not be restricted by the return/exchange requirements.

If I return part of my order and the order total falls below €100, do I have to pay shipping costs?

If you’ve placed an order over €100, shipping is free. If you return one or more items from your order and the total order amount falls below €100, we will charge you the shipping costs. For example: you order two THREE5 T-Shirts, with a total of €160. You return one tee. We will refund the €80 minus the shipping costs to your country.

PAYMENT

What are the payment options?

You can pay using PayPal, using your account or any credit card.
You will be redirected to the Paypal payment gateway. Once your payment has been completed, you will return to three5.shop and you will receive your payment confirmation by e-mail. In case the payment is cancelled or fails, you will be returned to three5.shop and you will see a notification containing the error. From that page you can retry.

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